Order Policy • Orders are confirmed only after full payment is made. • Customised and bulk orders require advance payment of 75%. Rest 25% has to be made when the parcel is shipped. • Once the order is in processing or production, cancellations are not allowed.
Shipping & Delivery • We ship pan-India via trusted courier partners. • Delivery timelines vary by location (usually 3–7 working days). • Vyom Curations is not responsible for delays caused by courier companies, strikes, holidays, or unforeseen circumstances.
Return & Exchange Policy • Due to the curated nature of our products, no returns or exchanges are accepted. • If an item arrives damaged, please inform us within 24 hours with photos/unboxing videos. • We will replace only the damaged product, not the entire hamper.
Refund Policy • Refunds are issued only if the order is cancelled before it enters processing. • No refunds on customised or bulk orders. • Shipping charges are non-refundable.
Product Variation • At times, certain items may be substituted with equal or higher-value products depending on availability. • Colours, packaging, or product shades may vary slightly due to lighting or manufacturing differences.
Privacy Policy • We respect your privacy. • Customer data (address, contact info, payment details) is kept confidential and used only for order-related communication. • We do not share personal data with third parties except courier partners for delivery.
Branding & Customisation • Custom branding, logo printing, and personalised tags/cards are available for corporate and bulk orders. • Once approved by the client, customised designs cannot be altered.
